Technical Support

Professional assistance whenever you need it

By Your Side for Every Need

Our technical support team is dedicated to assisting clients with a support contract. We offer a wide range of support services to keep your systems running smoothly.

Basic Support

For small businesses

  • Email support
  • Response time: 24 hours
  • Software updates
  • Full knowledge base
Learn more

Premium Support

For medium businesses

  • Email and phone support
  • Response time: 8 hours
  • Preventive maintenance
  • Priority updates
  • Training sessions
Learn more

Enterprise Support

For large companies

  • 24/7 support
  • Response time: 2 hours
  • Dedicated technician
  • On-site visits
  • Proactive monitoring
  • Personalized consulting
Learn more

Contact Us

Need assistance? Get in touch through one of the following channels:

FAQ

You can open a support ticket by signing in to the member area and clicking "New Ticket", or by emailing supporto@vicksoft.it.

Basic and premium support are available Monday to Friday, 9:00 AM to 6:00 PM. Enterprise support is available 24/7.

You can upgrade your support plan by contacting our sales office at +39 0123 456789 or by emailing commerciale@vicksoft.it.

Support Resources

Documentation

Comprehensive guides and manuals

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Video Tutorials

Step-by-step instructions

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Diagnostic Tools

Solve common problems

Use →